Vacancy -- CIW Inspection Support Officer X3

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Education and Public Services
Care Inspectorate Wales
Team Support - £20,500 - £23,830
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Fixed term
Fixed term for up to 2 years with possibility of permanency subject to the criteria in place at the time.
Other location
Llandudno Junction X1, Merthyr X2

Purpose of Post:

CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Education and Public Services Directorate within the Welsh Government. There are a number of safeguards in place to ensure our operational independence.

Our three regions are the focus for professional assessment and judgement about services and organisations. They inspect and review local authority social services, and regulate and inspect social care and early years settings and agencies.

The purpose of the post is to provide support to the Regulation and Inspection Team (which is organised around the boundaries of groups of local authorities), carrying out a variety of administrative tasks and to assist the Inspection Support Manager in maintaining an overview of the inspection and review workload and programme within the geographical area. Specific division of duties will be at the discretion of the Business Support Manager to suit local conditions, but will typically include the following key tasks

Key tasks:

As directed by the Inspection Support Manager, to provide support to the delivery of the regions regulation, inspection and review functions;

To maintain and monitor the Regulation and Inspection Team’s programme of registrations, inspections and reviews, ensuring that reminders are generated for statutory inspections;

To co-ordinate all administrative aspects of an application for registration, including the issue, receipt and initial checking of applications, arranging for appropriate checks to be carried out, creating case files and recording details on the database;

To control all documentation related to a registration or inspection, ensuring the accurate input and maintenance of database records, paper files and certificates including the processing of DBS documentation;

To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports;

To provide general administrative support; including a reception service and first point of contact for visitors and callers to the office. Carrying out identity checks before verbally communicating with providers; handling, recording and distribution of incoming and outgoing mail; maintaining and issuing supplies of stationery; maintaining internal records as required;

To assist in logging concerns and notifications and providing support during enforcement action as directed by the Inspection Support Manager;

To arrange internal and external meetings as required, managing the use of on-site meeting rooms/interview rooms, booking off-site meeting rooms if necessary and arranging as appropriate for equipment, visitor parking, refreshments and distribution of papers. Provide administrative support for internal and external meetings; including minute taking;

To maintain the CIW database, through accurate and timely data inputting and scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.

Any other duties that may be required by the Inspection Support Manager.

Development opportunities:

The post holder will gain from:

  • A broad understanding of all the activities in CIWs agenda
  • A variety of work experience, whilst working with senior colleagues to deliver regulatory activity
  • The opportunities to aid in the development of new ways of working

Closing Date:

08/03/2021, 16:00

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

A Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Full understanding of all work related material
Can understand all work-related conversations
Can prepare written material for all work-related matters

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competency behaviours required for the role

Making effective decisions – Monitor and store critical data securely and accurately, confidentially and responsibly
Collaborating and Partnering - Pro-actively contribute to the work of the whole team
Building capability for all - Find ways to learn and personally improve in the completion of day to day tasks
Managing a Quality Service - Take ownership of issues, focus on providing the right solution and keep customers and delivery partners up to date with progress.

Job specific criteria

An ability to provide a quality front line service to internal and external customers, by phone, face to face or in writing, identifying the most appropriate course of action.
Ability to use Microsoft Word, Excel and customer databases.
Able to plan and prioritise work effectively to meet deadlines and work flexibly as part of a team or under own initiative.

Assessment Process

Applications will be sifted, successful candidates will then be invited to an interview. Interviews will take place virtually via Microsoft Teams.

Before applying for the role, please email for additional information and guidance.

Other Information

Welsh Language Requirements: Welsh Essential



How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.