Vacancy -- Team Manager – Adult Services Inspection

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Education and Public Services
Care Inspectorate Wales
SEO - £39,310 - £47,000
A starting salary of up to point 3 (£43,760) may be considered where the essential skills, knowledge and experience are demonstrated.
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
North Wales

Purpose of Post:

CIW is the independent regulator of social care and childcare.  CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.  Inspection and enforcement are key functions in the delivery of safe, high quality regulated services to the citizens of Wales. 

The primary tasks of the Team Manager is to manage a team of between 6 – 8 Inspectors to ensure that regulated care services for adults and children provide good quality, safe care and to encourage and drive improvement.  The Team Manager will assist and support the Senior Manager in the effective, timely and efficient management of service delivery. 

Team Managers will be responsible to a Senior Manager. They will have a critical function to perform to ensure the effective and timely delivery of CIW’s core responsibilities across the full spectrum of social care services for looked after children and adults. 

Key tasks:

To provide effective day to day management of a team of Inspectors.

To ensure the provision of regular reflective supervision and effective performance management of identified inspectors.

To champion and contribute to embedding the use of digital and ICT systems in CIW.

Supporting the development of staff in the team by providing induction training, briefings and acting as mentor or coach with identified regulatory inspectors and staff members. Observation and monitoring of inspection practice to identify and share good practice and areas for professional development

To be responsible for allocating work to designated inspectors in a timely and efficient way and in accordance with organisational processes and requirements.

To support the relevant Senior Manager and Head of Adult and Children’s Services Inspection in contributing to ensuring a timely and complete response to all comments, compliments and complaints, and Data Protection Act requests in accordance with organisational processes and requirements.

Make case management and enforcement decisions in line with the delegated responsibilities set out in CIW’s securing improvement and enforcement guidance.

Work closely with senior managers in Local Authority Inspection team to share intelligence.

To be responsible for managing regulatory activities and performance through effective contribution to staff selection, recruitment and induction.

Provide day to day line management oversight of arrangements for accountability and compliance of the standard and quality of all Adult and Children’s Services inspection and regulatory activity.

Provide strong, visible line management to regulatory inspectors demonstrating a personal commitment to the organisation’s values and goals at all levels of activity.

To be responsible for promoting a culture of continuous improvement, where issues of diversity and equality are fully addressed and integrated into regulatory practice and act as champion for change as required by the organisation.

To take responsibility for ensuring compliance with Welsh Government Health and Safety policies and procedures within the area of responsibility.

Assisting with the delivery of effective quality assurance audits and reviews as required.

Supporting inspectors with complex and challenging inspection activity when required.

Be responsible for liaising with other regulators including Social Care Wales, the police and other inspectorates to support effective delivery of regulation.

Be responsible for liaising with local authorities and health boards in relation to safeguarding and the quality of commissioned services.

Provide support to Senior Managers in the Adults and Children’s Services Inspection team with the oversight and monitoring of providers with multiple services in accordance with CIW guidance.

Consider representations in accordance with the agreed rota.

Collating, providing evidence to and attending Care Standard Tribunal hearings.

Liaising closely with team managers in the Registration and Enforcement Team and the Local Authority Inspection Team to share intelligence to inform decision making.

Take responsibility for own performance management and own professional development, including keeping abreast of relevant policy and legislative developments and seek appropriate development opportunities in accordance with the Welsh Government’s performance and development process and in discussion with the Senior Manager - Adult Services Inspection

Development opportunities:

This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focused approach.

Closing Date:

08/03/2021, 16:00

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

A Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Full understanding of all work related material
Can understand all work-related conversations
Can prepare written material for all work-related matters

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competencies / Job Specific Criteria


Setting Direction – Seeing the Big Picture

Seek to understand how services, activities & strategies in the area work together to create value for the customer/end user.


Setting Direction – Making Effective Decisions

Recognise patterns and trends in a wide range of evidence/data and draw key conclusions, outlining costs, benefits, risks and potential responses.


Engaging People – Leading and Communicating

Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed.

Delivering Results – Delivering at Pace

Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.


A recognised Social Care qualification such as a Diploma in Social Work (or Social Care Wales equivalent), nursing or allied health care qualification, a teaching qualification or educated to degree level and have Level 5 Diploma in Leadership for Health and Social Services, along relevant post qualifying experience of working within Social Care Services for Adults Services and/or Children and Younger Adults Services. 

Experience of leading, managing and developing a team effectively.

Evidence of leading and driving improvement in the quality and safety of services to meet the diverse needs and requirements of service user/customer/end user.

Assessment Process

Applications will be sifted, successful candidates will then be invited to interview. All interviews will be held virtually via Microsoft Teams.

There will be a presentation at the beginning of the interview - the topic will be provided at the invite to interview stage.

Before applying for the role, please email for additional information and guidance.

Other Information

An allowance of £1,000 per year is available if you use your own car and cover in excess of 2,000 statutory miles per year. A valid driving licence and motor insurance is required

This post is Welsh Essential and will be based in the Llandudno Junction Office, North Wales

Sue Millington -

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.