Vacancy -- Team Band Rural Payments Wales Division

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Economy, Skills and Natural Resources
Rural Payments Wales Division
Team Support - £20,500 - £23,830
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Fixed term
12 Months
North Wales

Purpose of Post:

Why work for Welsh Government?

It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer. A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You’ll be a valued member of the team from day one.

Successful applicants will be joining a large processing team involved in providing a range of administrative duties including mapping to support the processing of applications in respect of Direct Aid and Rural Development schemes administered by Rural Payments Wales. Rural Payments Wales is the largest operational delivery team in Welsh Government with a variety of roles on offer.

Successful candidates will be matched into the most appropriate branch within the Rural Payments Wales Division.

We are recruiting for staff to start from late 2020.

To apply, you will need to meet the Civil Service Nationality requirements. You will be a:

•         European Economic Area (EEA) national, including a British citizen

•         Commonwealth citizen

•         Swiss national

•         Turkish national (in some circumstances)

•         Will be at least 16 years of age by 25th September 2020. There is no upper age limit

•         Will need to meet the Civil Service Nationality requirements to apply.






Key tasks:

Types of tasks you could be doing

  • Undertake administrative duties to support the validation of applications and claims for payment in respect of the Rural Development and Direct Aid schemes.
  • Mapping and spatial capture of data relating to Rural Development Scheme applications and Direct Aid schemes.
  • Use a variety of Microsoft Office packages such as Word, Outlook and Excel.
  • Liaise with operational colleagues and attend any relevant training and user testing sessions throughout the year.
  • Deal with telephone enquiries and callers to the office (when open to the public), including the provision of Digital Assistance appointments to support external customers.
  • Action and respond to correspondence received by specified deadlines.
  • Work flexibly with other Team Support Officers across the Division to provide cover and meet priority needs
  • Process online CPH applications, liaising with customers where necessary to resolve processing problems.
  • To act as first point of contact / direct line support to all Rural Payments Wales (RPW) customers throughout Wales in dealing courteously and efficiently with all telephone, email and online enquires in relation to all schemes administered by RPW and online
  • Manage own work, ensuring quality standards are maintained in line with guidance
  • Working with other teams within your wider business area as and when required 

Who are we looking for?

Individuals who are keen to learn, and have the commitment to working as part of a team.

You will be:

  • Motivated to learn while you work, in order to develop your skills
  • A team player
  • Able to work to deadlines with little supervision 
  • Flexible in your approach
  • A good communicator
  • Confident using ICT, and have good digital skills
  • Able to demonstrate a high level of numeracy and literacy skills

We will assess all these skills during the selection process.  

We are looking for individuals to be able to provide our customers with a professional, friendly and accurate service; this is likely to include answering phone calls, emails, drafting prepopulated letters / correspondence, and redirecting customers to an appropriate colleague for further assistance, where required. We need individuals who are competent using ICT, whether this is to manage spreadsheets / databases or accurately process online financial payments. You will need to be flexible in your approach and be able to work across other teams as and when required.

Development opportunities:

Why Welsh Government and Rural Payments Wales?

Successful candidates will be joining the largest Operational Delivery Division within the Welsh Government. We work across a breadth of government activity from Policy Implementation, processing Scheme payments, providing briefing to our Ministers, general administration, IT development and Rural Inspectorate.

These posts will be working as part of our processing teams located at Caernarfon.

Who we are and what do we do

Our Division, Rural Payments Wales, is part of the Environment and Rural Affairs department. We are responsible for administering all aspects of the European Union's (EU's) Common Agricultural Policy schemes in Wales. We pay around £340m per annum to farmers, fishers, businesses and local communities via 3 major EU funded programmes:

•             CAP: Direct Aid - Basic Payment Scheme (BPS),

•             CAP: RDP 2014-2020,

•             EMFF 2014-2020.

We aim to get the maximum benefit for Wales - and set high standards of compliance and professionalism in delivering the services we provide to our customers the recipients of farm payments.

These payments are vital to supporting a sustainable rural economy and the agricultural industry as well as protecting and improving wildlife and the environment in Wales.

What are the benefits?

Working for the Welsh Government has many great benefits, including:

You will earn £20,000 a year.

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Other benefits

•         All members of staff have access to training opportunities, including regular personal development discussions.

•         Flexible working practices to help you get the right work/life balance. We also offer term-time working for staff with childcare responsibilities.

•         Dedicated health & safety and occupational health teams to provide staff support.

•         3 active trade unions within the organisation: PCS, IPMS/Prospect and FDA.

•         Mentors, office buddies, social networking groups.

•         Currently all staff are working remotely from home.

Closing Date:

27/10/2020, 16:00

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

A Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Full understanding of all work related material
Can understand all work-related conversations
Can prepare written material for all work-related matters

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competencies / Job Specific Criteria

1. Why do you want to work at Welsh Government and Rural Payments Wales? (Up to 500 words)

2. Tell us about a piece of work you have delivered successfully using your IT and digital skills? You can include an example from any aspect of your education, work or social life. (Up to 300 words)

3. What skills have you learned from your education, work or social life that would be important in your role in Welsh Government? Please bear in mind the key tasks listed in the advert. (Up to 300 words)

Assessment Process

Applications, will be sifted in two stages, the first sift will look and question 1 only, second sift will look at questions 2 and 3. Those candidates that pass both sifts will be invited to a video interview via Microsoft teams – guidance can be found here

Other Information

The Welsh Government published its strategic equality objectives in 2016 and these included a commitment to be an exemplar in equality and diversity.  Welsh Government welcomes applications from everyone regardless of age, marriage (including equal/same sex marriage) and civil partnership, sexual orientation, sex, gender identity, disability, race, religion or belief or pregnancy/maternity.  

In recent years we have been awarded Level 3 Leader Status for being a Disability Confident employer, we are currently 8th in the UK for Stonewall Workplace Index which supports Lesbian, Gay, Bi-sexual and Transgender (LGBT) employee’s, we have signed up to the Race at Work Charter and are included on the list of organisations that have been recognised as an inclusive employer for race. We have also been awarded Gold status by a:gender the inclusive support network for staff in Government Departments and Agencies, covering all aspects of gender reassignment, gender identity, gender expression and Intersex. We pride ourselves as being an employer of choice, an organisation in which people want to work and are proud to work. For this reason, we have put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

Welsh Government has adopted the social model definition of disability, which recognises that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new) staff can perform at their best. The Equality Act 2010 uses the medical model definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

Contact point for further information  

Shared Service Helpdesk - - 0300 0255454

Jonathan Pritchard - - 03000 252553

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.