Vacancy -- Cafcass Cymru - Business Support Manager

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Health and Social Services
Cafcass Cymru
Management Band 3 - £23,625 - £27,400
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
South West Wales

Purpose of Post:

This post will manage a team of 6 business support staff based in the Swansea office, in the South West Wales Area Team and reports directly to the Head of Operations.

The post holder will ensure the effective and efficient management of the business administrative function for the team. This involves managing sensitive, complex and confidential information within the wider team environment. 

The post holder will be part of the Business Support Managers network that is responsible for the administrative processes within the organisation.

The permanent office base will be in the Swansea office. However, travel to other office locations may also be required occasionally.

Key tasks:

  • Responsibility for the efficient and effective running of the business support function within the South West area, ensuring all aspects of the day to day leadership and management of the business support team. This includes supervising and managing workloads, absence management, performance management reviews and the development of staff.
  • To work closely with the Head of Operations in the execution of their duties and provide direct administrative support, including management of diaries, assisting with preparations for meetings and drafting and preparing correspondence.
  • To ensure the effective provision of assistance and support to Practice Managers in the completion of their duties including case allocation arrangements, complaints, liaison with Courts and other key stakeholders and other key tasks as identified by the Head of Operations.
  • To work as a team with other Business Support Managers to ensure the consistent quality and effectiveness of Cafcass Cymru’s administrative functions to support the delivery of front line services to children involved in family proceedings in Wales, including cover arrangements for other Business Support Managers as required and contributing to the business support manager network.
  • At a local level ensure and manage the effective, accurate and efficient management of the organisations electronic case management system (IRIS) and any other information management systems adopted by the organisation.
  • Responsibility for ensuring the area teams compliance with relevant policies and procedures, including information and records management and security and Health and Safety legislation.
  • Overseeing the engagement of all staff (including self) within the designated area’s business support teams, as well as stakeholders and service users, is free from discrimination and adheres to equality legislation and organisational requirements. 

Development opportunities:

This post offers substantial opportunities to play an important role in an all-Wales service, including liaison with a variety of agencies and organisations including solicitors and courts.  In doing so, the post holder will build and develop leadership and management, communication and delivery skills.

Closing Date:

11/11/2019, 16:00

Welsh Language Requirements

The Welsh Government acknowledges the importance of developing and growing its bilingual workforce, and welcomes applications for any post from candidates who demonstrate their capability to work in both English and Welsh. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Can read some basic words and phrases with understanding
Can hold a basic conversation in Welsh
Can understand parts of a basic conversation
Can write basic messages on everyday topics

Competencies / Job Specific Criteria


  1. Delivering at Pace - Remain positive and focused on achieving outcomes despite setbacks.
  2. Managing a Quality Service – Explain clearly to customers what can be done.
  3. Leading & Communicating - Confidently handle challenging conversations or interviews.
  4. Building capability for all - Take ownership of team and individual development by identifying capability needs and consistently achieving development objectives.

Job Specific Criteria

  1. Proven ability of successfully managing and leading a team(s) to deliver outcomes.
  2. Experience of working in a fast paced customer facing organisation understanding customer needs and requirements.
  3. Ability to meet challenging deadlines whilst ensuring a quality service is achieved throughout for all families involved in Family Court proceedings.

Other Information

Kate Thomas - - 03000 257859 / Matt Wright - - 03000 628159

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.