Vacancy -- Assistant Review Manager x2

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Education and Public Services
Healthcare Inspectorate Wales
Management Band 2 - £29,100 - £35,750
£29,100, but a starting salary of up to £32,900 may be offered for an exceptional candidate
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Pan Wales
'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. A list of the Welsh Government's offices can be found on our website ( Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.

Purpose of Post:

To gather and use intelligence to help ensure that HIW activities focus on patient safety and quality and drive improvement in healthcare services across Wales.

To support the delivery of a programme of inspection, investigation and/or regulatory activity in a timely manner and to a professional standard.

To manage and participate in teams (which could comprise HIW staff and/or external reviewers from a variety of backgrounds) to deliver inspections and investigations to a professional standard.

Key tasks:

HIW assistant review managers will be expected to work flexibly across teams delivering inspection, investigation or regulatory activity and this is reflected in the range of tasks below. During their career they will be encouraged and supported to gain experience across the range of HIW functions.

Post-specific tasks

Intelligence gathering and use

1. To collaborate with the other inspection, regulation and service review teams, and with other stakeholders as appropriate, in identifying and sharing information and developing the evidence base for HIW’s work.

2. Where appropriate liaise with complainants directly and where necessary meet with them to discuss their concerns, so that the information they hold can be gathered and a judgement made as to whether their concerns give rise to safeguarding and/or immediate patient safety issues or provide evidence of systemic failure.

3. On an on-going basis, use the information and intelligence gathered from various sources to undertake risk assessments of the systems and services operating at various levels across NHS Wales, within Health Boards and Trusts, Independent Healthcare Organisations and services to make recommendations for action by HIW.  Such action may include referral of concerns to another body that is better placed to address the matter or area of concern.

Planning and delivery

4. To support the overall management and co-ordination of the agreed annual programme of activity for the team which could include

  • Developing the scope and approach for inspections/ investigations ensuring that there is the correct focus and best use of skills and resource
  • Leading, organising and managing the delivery of individual inspections and investigations in line with agreed timescales and budgets.
  • Scheduling activities and collecting, collating the evidences required in line with the standards and procedures set by HIW
  • Processing registrations, variations, queries and deregistrations according to legislative requirements and HIW policies and guidance
  • Leading, organising and undertaking, in conjunction with specialist reviewers where applicable, all necessary interviews, inspections and checks required in considering applications for registration and to prepare regulatory recommendations and decisions for approval by the Head of Regulation.

5. To undertake work as appropriate to respond to emerging healthcare issues and concerns during the year which could include:

  • planning, designing, organising and leading special reviews, inspections and high profile investigations.
  • ensuring that the evidence for any potential enforcement action is prepared in line with the relevant regulatory framework and HIW policies and procedures.

6. To work as part of thematic/service review teams as required.

Reporting and follow-up

7. To document and report on findings, and draft reports that are fit-for-purpose, of high quality and suitable for publication in the public domain. For many of HIW's reports easy read versions, or alternative formats that meet the specific needs of individuals may be required. 

8. To contribute to media and press events that communicate HIW’s inspection programme and findings.

9. To collaborate with others to ensure that any shortcomings identified during reviews and investigations are followed-up appropriately.

Personal impact

10. To ensure that there is effective communication with NHS and independent healthcare providers

11. To work with key stakeholders including colleagues within HIW, Welsh Government, Healthcare Providers, other Inspectorates and Healthcare professions to share information and work together to improve healthcare services.

Common tasks

1. To manage, support and appraise staff, through established WG processes.

2. To work collaboratively with colleagues throughout HIW.

3. To contribute and develop the corporate activities of HIW.

4. To manage their own continuing professional development and the development of their team members

5. To uphold HIW's mission, purpose, role and values

Development opportunities:

This post is part of the Healthcare Inspectors’ Profession. You will be expected to devise, maintain and follow an appropriate professional development plan and to undertake learning mandated by HIW.

Closing Date:

27/02/2019, 16:00

Welsh Language Requirements

The Welsh Government acknowledges the importance of developing and growing its bilingual workforce, and welcomes applications for any post from candidates who demonstrate their capability to work in both English and Welsh. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Can read simple material on everyday topics with understanding
Can hold simple work-related conversations
Can understand basic conversations about everyday topics
Can write simple work-related correspondence

Competencies / Job Specific Criteria


  1. Setting direction - Making effective decisions - Identify a broad range of relevant and credible information sources and recognise the need to collect new data when necessary from internal and external sources
  2. Engaging people - Leading and communicating - Communicate using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact.
  3. Delivering results - Managing a quality service - Work with team to set priorities, goals, objectives and timescales.
  4. Delivering results - Delivering at pace - Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance.

Job Specific Criteria

  1. Experience or knowledge of carrying out inspections and/or reviews through a professional framework to ensure that reviews are appropriately scoped and evidence based. 
  2. Knowledge of healthcare standards and regulations in Wales and legislation relevant to the safe and effective provision of Mental Health services, specifically the Mental Health Act 1983 and Deprivation of Liberty Safeguards. 
  3. Experience of gathering and collating evidence, analysing, drawing conclusions, and communicating these clearly.

Other Information

Rhys Jones - 03000 628256 / Zoe Weaver - 03000 628539

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.