Vacancy -- Retail Manager

'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.

Cadw is the Welsh Government’s historic environment service, working for an accessible and well-protected historic environment for Wales.

We do this by:

• helping to care for our historic environment for the benefit of people today and in the future
• promoting the development of the skills that are needed to look after our historic environment properly
• helping people to cherish and enjoy our historic environment
• making our historic environment work for our economic well-being
• working with partners to achieve our common goals together

This role reports to Senior Commercial Manager in the Business Development and Marketing branch and has responsibility for managing a small team of staff.  The role will lead on all retail matters within Cadw, developing an improved and more profitable offer to ensure the goods and services Cadw provides are commercially viable and all systems are complaint and efficient.

The post holder will oversee the team in operation of retail across all sites, including all sales analysis, logistics of stock control and financial reports and will devise and implement a retail strategy for Cadw.

This role will take responsibility for growing retail income for Cadw by at least 5% year on year in line with organisational targets. The post will also play an integral part in the implementation of the new EPoS system planned for 2021 and will liaise closely with the project manager to reflect retail needs.

• Managing the development and procurement of goods for resale at Cadw’s 24 staffed sites
• Monitoring £1m budget spend and issuing spend forecasts, target to generate £2.1 million.
• Leading and coaching a small team to ensure that day to day operations are delivered effectively, prioritising workloads and supporting staff with learning and development needs.
• Undertaking procurement exercises in line with organisational processes, contract management (EPoS system) and supporting tenders for suppliers and managing contracts to ensure they meet outcomes.
• Working closely and effectively with site-based colleagues to increase their skills and knowledge of merchandising in order to improve presentation and increase sales.
• Overseeing visual merchandising guides to ensure all outlets are presented with consistency and quality, developing systems to monitor and improve.
• Managing and delivering new income generating activities such as pop up shops, new ranges e.g. Christmas range, online shop functionality, high end Heritage Collection range, vending machines and coffee machines.
• Meeting with suppliers, reviewing ranges, terms, developing new products and responding to product trends.
• Ensuring that Cadw’s retail offer responds to customers’ needs by keeping up with sector trends.
• Managing new online offer and assessing systems and processes to maximise income.
• Contributing to specific projects, ongoing review and improvement of current EPoS system functions and development of new EPoS system, and implementation of a Retail Strategy.
• Producing management reports for Cadw’s senior management team, analysing data for accurate planning, report on RoI, regular monitoring and adapting of plans to ensure income targets are reached.

Cadw encourages staff to pursue opportunities for continuous professional development as well as supporting specific learning and development activities linked to business needs.

This is an opportunity for someone with strong retail knowledge and skills to gain unique experience in the heritage /cultural sector delivering across multiple sites, nation-wide, working with varied departments within government.

11/11/2019, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for internal Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.