Vacancy -- Tribunal Officer / Swyddog Tribiwnlys x3

'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.

We are looking to fill 3 caseworker posts across the Welsh Tribunals Unit. The Welsh Tribunals Unit (WTU) is part of Welsh Government and provides the administrative support for six independent, judicially-led tribunals, which include: -

• Mental Health Review Tribunal for Wales
• Residential Property Tribunals for Wales
• Welsh Language Tribunal
• Education Tribunal Wales
• Adjudication Panel Wales
• Agricultural Land Tribunal Wales

The post-holders will be allocated to a primarily tribunal on appointment, however it is expected over time and development that the post holder is willing to flexible and work to support any of the tribunals within the remit of the Unit.

• Analysis of information – digest and work with complex information including Tribunal regulations and legislation.
• Prepare tribunal case files - open case file, complete checklist, assign case number, input details on appeals information spreadsheet, send acknowledgement letter, and drafting registration letters within required timescales.
• Organise tribunals – set up and coordinate individual tribunal hearings within statutory timescales including booking of judiciary, organising and setting up both remote and physical tribunal hearings, coordinating with all relevant parties to the tribunal whilst maintaining accurate up-to-date records of hearings and notify parties and panel members to required deadlines.
• Reports – ensure that all relevant reports relevant to the hearing and collated and disseminated to all parties and panel members within required timescales
• Information spreadsheets - ensure information and key performance indicator spreadsheets are updated after completing any action on a case.
• Clerking hearings when required – greet parties and panel, responding appropriately to questions, deal with procedural issues which arise or refer to the tribunal panel and ensure the smooth running of the hearing.
• Travel – travel may be required sporadically throughout Wales, including some overnight stays.
• Tribunal Decisions – ensure that copies of all new decisions are sent to the relevant parties according to the required timescales.
• Tribunal helpline - deal with telephone enquiries, ensuring that information given is accurate and complies with information security policies; refer complex queries to the Business Manager.
• Records management – maintain accurate files, archive closed case files and hearing recordings (on CD), maintain electronic registers, identify recordings due for destruction and – when approved – destroy items scheduled for destruction.
• Finance - certify members’ expenses claims, checking claim for accuracy and pass to business manager for approval.
• Business support – assist with the preparation of KPI and customer satisfaction reports and provide any other support as required.
• Information security - comply with WG security policies at all times and complete all related mandatory training.

The post offers an opportunity to develop organisational and communication skills in a high-profile area involving interacting with a wide range of stakeholders.

25/05/2022, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.