Vacancy -- Inspector - Adult Services x4

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Education and Public Services
Care Inspectorate Wales
HEO - £29,850 - £36,500
A starting salary of up to point 3 (£33,650) may be considered for exceptional candidates
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Other location
2 posts will be based in our Merthyr office and 2 in our Carmarthen office.

Purpose of Post:

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. Inspection and enforcement are key functions in the delivery of safe, high quality regulated services to the citizens of Wales.

The primary tasks of an Inspector is to ensure that regulated care services for adults and children provide good quality, safe care and to encourage and drive improvement. Inspectors have the opportunity to use their knowledge and skills to safeguard and protect the well being of people using regulated services and to gather information about outcomes for people. This can be used by CIW in its evaluation of local councils and for informing policy development.

Inspectors will be responsible to a Team Manager. They will have a critical function to perform to ensure the effective and timely delivery of CIW’s core responsibilities across the full spectrum of social care services for adults and/or children and younger adults.

Key tasks:

  • Maintaining oversight and management of a caseload of regulated services, ensuring the required inspections take place, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
  • Carrying out inspections in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non compliance, raising and responding to safeguarding concerns.
  • Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders including commissioners, other regulatory bodies and safeguarding leads.
  • Preparing and undertaking enforcement activity including drafting statutory notices.
  • Collating, providing evidence to and attending Care Standard Tribunal hearings. 
  • Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
  • Ensuring effective communication across the team to ensure that good practice is shared and areas of concern reported.
  • Contributing to the development and improvement of practice to ensure robust, consistent regulatory standards where issues of diversity and equality are fully addressed and integrated.
  • Keep up to date with changes in legislation, guidance, policies, procedures and best practice development.
  • Ensuring the development of and ongoing effective engagement with other stakeholders including people who use services and carers.
  • Preparing correspondence in relation to specific issues raised about services.
  • Maintaining accurate records management including the use of CRM database (CaSSI).
  • Take responsibility for own performance management and own professional development and seek appropriate development opportunities in accordance with the Welsh Government/CIW performance and development / management support process and in discussion with the team manager.

Development opportunities:

This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focused approach.

Closing Date:

31/01/2020, 16:00

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Not necessary to undertake the duties of this post

Competencies / Job Specific Criteria


  • Actively seek out and share experience to develop understanding and knowledge of own work and of team’s business area.
  • Recognise patterns and trends in a wide range of evidence/data and draw key conclusions, outlining costs, benefits, risks and potential responses.
  • Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed.
  • Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.

Job Specific Criteria:

  1. A recognised Social Care qualification such as a Diploma in Social Work (or Social Care Wales equivalent), nursing or allied health care qualification, Level 5 Diploma in Leadership for Health and Social Services, along with relevant post qualifying experience of working within Social Care Services for Adults Services and/or Children and Younger Adults Services.
  2. Evidence of leading and driving improvement in the quality and safety of services to meet the diverse needs and requirements of service user/customer/end user.
  3. Proven ability of both written and verbal communication skills when working with a range of stakeholders

Assessment Process

Candidates will go through a sift process in the first instance based on the job specifics. All candidates successful at the sift stage will then be required to attend an interview. The interview will begin with a 10 minute presentation and the candidate will be given 30 minutes to prepare prior to the interview. The topic of the presentation will be provided on the day.

Other Information

A Recruitment and Retention Allowance of up to £4,535 per annum will be payable. The allowance is attached to the post of the Inspector and is in addition to the substantive salary.

An allowance of £1,000 per year is available if you use your own car and cover in excess of 2,000 statutory miles per year. A valid driving licence and motor insurance is required

A starting salary of up to point 3 (£33,650) may be considered where the essential skills, knowledge and experience are demonstrated.

Occasional work is required outside of normal office hours in order to complete inspections.

Celly Morgan (Merthyr) - 03000 628751 - / Fiona Wehko (Carmarthen) - 03000 255438 -

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.