Vacancy -- Team Manager - Childcare & Play Inspection

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Education and Public Services
Care Inspectorate Wales - Childcare and Play Inspection Team
SEO - £38,355 - £45,850
A starting salary of up to point 3 (£42,690) may be considered for exceptional candidates
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Other location
Merthyr Tydfil

Purpose of Post:

CIW is the independent regulator of social care and childcare.  CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.  Inspection and enforcement are key functions in the delivery of safe, high quality regulated services to the citizens of Wales.  

The primary tasks of the Team Manager – Childcare and Play Inspection is to manage a team of between 6 – 8 Regulation Inspectors to ensure that regulated care services for childcare and play provide good quality, safe care and to encourage and drive improvement. The Team Manager will assist and support the Senior Manager in the effective, timely and efficient management of service delivery. 

Team Managers will be responsible to a Senior Manager. They will have a critical function to perform to ensure the effective and timely delivery of CIW’s core responsibilities across the full spectrum of childcare and play in Wales.

Key tasks:

  • To provide effective day to day management of a team of Regulation Inspectors.
  • To ensure the provision of regular reflective supervision and effective performance management of identified inspectors.
  • To champion and contribute to embedding the use of digital and ICT systems in CIW.
  • Supporting the development of staff in the team by providing induction training, briefings and acting as mentor or coach with identified regulatory inspectors and staff members. Observation and monitoring of inspection practice to identify and share good practice and areas for professional development
  • To be responsible for allocating work to designated inspectors in a timely and efficient way and in accordance with organisational processes and requirements.
  • To support the Senior Manager and Head of Childcare and Play Inspection in contributing to ensuring a timely and complete response to all comments, compliments and complaints, and Data Protection Act requests in accordance with organisational processes and requirements.
  • Make case management and enforcement decisions in line with the delegated responsibilities set out in CIW's securing improvement and enforcement guidance.
  • Work closely with senior managers in Local Authority Inspection team to share intelligence.
  • To be responsible for managing regulatory activities and performance through effective contribution to staff selection, recruitment and induction.
  • Provide day to day line management oversight of arrangements for accountability and compliance of the standard and quality of all Childcare and Play inspection and regulatory activity.
  • Provide strong, visible line management to regulatory inspectors demonstrating a personal commitment to the organisation’s values and goals at all levels of activity.
  • To be responsible for promoting a culture of continuous improvement, where issues of diversity and equality are fully addressed and integrated into regulatory practice and act as champion for change as required by the organisation.
  • To take responsibility for ensuring compliance with Welsh Government Health and Safety policies and procedures within the area of responsibility.
  • Assisting with the delivery of effective quality assurance audits and reviews as required.
  • Supporting inspectors with complex and challenging inspection activity when required.
  • Be responsible for liaising with the other regulators including Social Care Wales, the police and other inspectorates to support effective delivery of regulation.
  • Be responsible for liaising with local authorities in relation to safeguarding and other relevant issues.
  • Considering representations in accordance with the agreed rota.
  • Collating, providing evidence to and attending Care Standard Tribunal hearings.
  • Supporting the Senior Manager Childcare and Play to keep abreast of relevant policy developments and best practice in identified areas and share this with colleagues.
  • Liaising closely with team managers in the registration and enforcement teams to share intelligence to inform decision making.
  • Take responsibility for own performance management and own professional development, including keeping abreast of relevant policy and legislative developments and seek appropriate development opportunities in accordance with the Welsh Government’s performance management process and in discussion with the Senior Manager – Childcare and Play Inspection.

Development opportunities:

This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focused approach.

Closing Date:

31/01/2020, 16:00

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Not necessary to undertake the duties of this post

Competencies / Job Specific Criteria


  • Setting Direction – Seeing the Big Picture: Seek to understand how services, activities and strategies in the area work together to create value for the customer/end user.
  • Setting Direction – Making Effective Decisions: Recognise patterns and trends in a wide range of evidence/data and draw key conclusions, outlining costs, benefits, risks and potential responses.
  • Engaging People – Leading and Communicating: Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed.
  • Delivering Results – Delivering at Pace: Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.

Job Specific Criteria

  1. Recognised social care qualification such as Diploma in social work (or equivalent social care Wales qualification), degree in early years/childhood studies, teaching degree, PGCE with a relevant degree or Level 5 Diploma in Child Care leadership together with relevant post-qualifying experience of working in social care services for children.
  2. Experience of leading, managing and developing a team effectively.
  3. Evidence of leading and driving improvement in the quality and safety of services to meet the diverse needs and requirements of service user/customer/end user.

Assessment Process

Candidates will go through a sift process in the first instance based on the job specifics. All candidates successful at the sift stage will then be required to attend an interview. The interview will begin with a 10 minute presentation and the candidate will be given 30 minutes to prepare prior to the interview. The topic of the presentation will be provided on the day.

Other Information

An allowance of £1,000 per year is available if you use your own car and cover in excess of 2,000 statutory miles per year.
Louise Morgan - 03000 255175 -

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

This vacancy is closed to applications.