Vacancy -- Nursing Officer Patient Experience

'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.

You will provide professional advice on nursing practice to Welsh Government and act as policy lead for: patient experience and feedback; serious incident management related to nursing including reviewing cases and driving system improvements where appropriate; developing healthcare standards related to nursing practice and the fundamentals of care; addressing quality and safety issues in health care related to nursing; clinical governance assurance functions; and develop and review nursing metrics reported as part of the NHS Performance Framework.

You will support the work to develop electronic nursing documents across Wales and their implementation in NHS Wales’s organisations.

You will be a member of a team of professional nursing officers within the Nursing Directorate and will contribute to the WG’s performance scrutiny role with NHS Wales, specifically focussed on nursing services.

 

• Act as the policy and profession lead for patient experience, including representing nursing at the all Wales Listening and Learning from Feedback Group
• Work in collaboration with relevant national groups such as the all Wales continence forum and the all Wales tissue viability forum to ensure high quality nursing care is delivered to ensure positive patient experience
• Work with Macmillan Cancer Support in Wales to ensure the effective management of the Welsh Government and Macmillan joint funded biennial Cancer Patient Experience Survey
• Provide nursing leadership in the development of Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) as part of the Value Based Health Care programme
• Provide nursing leadership to the development of nursing metrics in collaboration with the Welsh Government Quality and Safety team
• Lead implementation of the serious incident reporting system from NHS Wales to Welsh Government
• Work in collaboration with relevant national groups to ensure high quality fundamental nursing care
• Oversee the scrutiny of the implementation of the hospital nutrition standards and chair the all Wales nutrition and catering forum
• Provide professional advice to Welsh Government (ministers and officials) on: patient experience, serious incident reporting, hospital nutrition and other areas of the portfolio
• Provide professional advice and support to the Welsh Government Quality and Safety team to assist in delivery of their work programme.
• Represent the CNO Wales at the Spiritual Health and Wellbeing (SHAW) meetings and provide professional leadership to the implementation of the spiritual care standards
• Take an active role in the performance management process led by Welsh Government in respect of NHS Wales
• Act up for the Chief Nursing Officer in their absence as required
• Lead the development of the annual CNO Showcase conference as required

You will have the opportunity to develop negotiation and influencing skills at a senior level and be able to influence change at a whole system level; will gain understanding of how to advise ministers and policy makers; will have the opportunity to build extensive external professional networks; and have opportunity to develop their communication skills through a range of mediums.

You will be supported to undertake the requirements 

13/02/2020, 17:30

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.