Vacancy -- CIW - Senior Manager Registration and Enforcement

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. Regulation and enforcement are key functions in the delivery of safe, high quality regulated services to the citizens of Wales. The role of Senior Manager - Registration and Enforcement is critical to ensuring that only reliable, safe services are registered and robust action is taken when services fail to provide safe care. 

The post holder will have line management responsibility for Team Managers (MB1) and will support the Head of Registration and Enforcement in ensuring the delivery of consistent, effective, efficient and high quality services. 

CIW is undergoing a significant change programme involving a change in structures and a move to digital services. The Postholder will contribute to and support key aspects of the change agenda. 

The post holder will be accountable to the Head of Registration and Enforcement.

• To provide leadership and line management support to the registration and enforcement team, including both inspectors and inspection support staff.   This includes direct line management responsibility for Team Managers (MB1).
• To lead and be responsible for the overall performance, quality and timeliness of all aspects of registration and enforcement work in accordance with relevant legislation.
• To lead on ensuring the robust management of resources and staff within the Registration and Enforcement team and develop and implement corrective actions if required.
• Ensure the work of the Registration and Enforcement team is delivered to a high standard, in a timely way and that decisions are communicated effectively.
• Lead on ensuring the effective implementation of strong performance and quality assurance arrangements and contribute to the development and improvement of such arrangements.
• Make case management and enforcement decisions in line with the delegated responsibilities set out in CIW’s securing improvement and enforcement guidance.
• Work closely with senior managers in Local Authority Inspection team to share intelligence.
• To ensure robust arrangements for accountability, compliance and management oversight of the team.
• To lead on the provision of advice, support, information and reports to the Head of Registration and Enforcement as required.
• Preparing briefings for Ministers and the Senior Management Team in relation to specific cases.
• Develop and embed strong and effective registration and enforcement practice across CIW, ensuring that enforcement guidance and tools are in place, are fit for purpose, are evaluated and kept under review.
• Building and sustaining effective working relationships with other relevant national and regional regulation and enforcement agencies, commissioners including Social Care Wales, NMC, Police, Health and Safety Executive, Food Standards Agency, Estyn and Health Inspectorate for Wales.
• Supporting staff with complex cases and as requested chairing any relevant meetings and undertaking negotiations with providers and other key stakeholders.
• Ensuring staff within the team are sighted on all services of concern and that action plans are progressed, remain current and are clearly detailed. Coordinating and overseeing the governance and the decision making arrangements in relation to securing improvement and enforcement, including oversight of any criminal procedures.
• Coordinate responses to representations in line with CIW guidance, including considering representations in accordance with the agreed rota.  
• Oversee allocation of registration, securing improvement and enforcement activity across Wales, ensuring caseload equity.
• Collating, providing evidence to and attending Care Standard Tribunal hearings
• Ensuring that there is a development programme for staff in relation to registration and enforcement so that inspectors and inspection support staff are competent, confident and reliable.
• Take responsibility for own performance management and own professional development and seek appropriate development opportunities in accordance with the Welsh Government’s performance management process and in discussion with the Head of Registration and Enforcement.
• Represent the organisation at senior level as required.
• To deputise for the Head of Registration and Enforcement as and when required.

This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focussed approach.

01/08/2019, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.