Vacancy -- TS (AO) Multiple Roles - Other Government Department Loan Opportunity (Open)

Recruitment Principles

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

Vacancy Details

Welsh Government
Welsh Government
Team Support - £20,500 - £23,830
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Up to 2 years
Pan Wales
'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.
Informal introductory conversations with Line Managers will be held virtually. Dates to be confirmed.

Purpose of Post:

  • We are keen to utilise the expertise of staff across the Civil Service to make a practical, positive impact during these unprecedented times.
  • We are looking for a diverse range of civil servants to work in a variety of exciting roles at Team Support (AO) grade across Welsh Government.
  • The posts will require knowledge, skills and experiences across the broad range of the Team Support/AO grade characteristics, but job roles will differ.
  • The roles available will be across all Groups within Welsh Government and successful candidates will be matched into priority posts.  In applying for one of these roles therefore, you are agreeing to move into a post that is deemed most appropriate from the information you provide.

Key tasks:

  • We are looking for individuals to be able to provide our customers with a professional, friendly and accurate service; this is likely to include answering phone calls, emails, drafting prepopulated letters / correspondence, and redirecting customers to an appropriate colleague for further assistance, where required.  
  • You will have the opportunity to get involved with the organisation of meetings and events, and assisting teams with electronic filing and general organisation.
  • We need individuals who are competent and experienced in using ICT, whether this is to manage spreadsheets / databases or accurately process online financial payments.
  • You will need to be flexible in your approach and be able to work across other teams as and when required.

Development opportunities:

This is a great opportunity to make an impact by bringing your valuable knowledge, skills and experience to a different government department. You will also be able to develop your capability and skill sets by being involved in a wide range of critical work, including priorities such as EU Transition and the Covid-19 response. 

Closing Date:

31/12/2021, 23:55

Disability Confident

Welsh Government accepts the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions or who use British Sign Language. We are committed to removing barriers so that all (or potential new staff) can perform at their best. The Equality Act 2010 uses the medical definition of disability (“a physical or mental impairment which has a substantial and long-term impact on a person’s ability to carry out normal day to day activities”).

We guarantee to interview anyone who is disabled whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you generally meet the level of competence for the role and any qualifications, skills or experience defined as essential. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will support you if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss your requirements and any questions you may have.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Can read some basic words and phrases with understanding
Can hold a basic conversation in Welsh
Can understand parts of a basic conversation
Can write basic messages on everyday topics

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competencies / Job Specific Criteria

Tell us about a time when you have worked as part of a team, supporting others to ensure effective delivery of a project or piece of work?

  • How did you support them?
  • What was the impact and outcome?

Assessment Process

Please see the candidate pack Linked here.

Our OGD adverts are going to be running until we have filled all vacant roles. Therefore there won’t be a closing date and applications will be sifted as they come in. Once we are close to filling all our vacant posts we will contact all candidates who have started an application to notify you that the advert will be closing in two weeks from the email date.

Other Information

Postings and Terms and Conditions 

  • Only existing Civil Servants recruited through fair, open and on merit competition to their existing home department are eligible to apply. 
  • Roles are available for either short-term opportunities (6-12 months) or longer term opportunities (up to a maximum of 2 years). 
  • You are not expected to gain a permanent transfer across to the Welsh Government. 
  • All roles are available at substantive grade equivalent (e.g. AO)  and lateral transfer only. If you are not substantively at the grade advertised , your application will be rejected.

  • Temporary promotion or permanent promotion opportunities are not available through this campaign, however, many of the roles will offer the opportunity to gain valuable experience, broaden networks and learn new skills.

  • We will match you to a role based on your skills and experience. 
  • We cannot guarantee you will be offered a particular post.
  • If you are successfully matched to a role, you will move under formal Inward Loan arrangements, i.e. you will move onto the Welsh Government’s Terms and Conditions. 
  • You need to have your line management and employer’s agreement to release you if you were successful in your application. Unfortunately if you do not have their agreement, your application will be rejected as we are unable to consider it. This is because you will be expected to take up post quickly once you have been matched to a post.
  • We particularly welcome applications from Black and Minority Ethnic and disabled people and are committed to supporting all staff to thrive in an inclusive working environment. 
  • We are supportive of home working and tailoring patterns to individual circumstances. In the short term, the majority of post holders will be based at home/working remotely. 
  • Whilst Welsh language skills are not an essential requirement for the selection process for this campaign, there may be roles available which require Welsh language skills.  We would therefore encourage applications from individuals who are able to work bilingually. 
  • As this a loan opportunity, please keep in mind that if the post comes to an end, you will be expected to return to your existing organisation. /

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system. 

To apply for an inward loan opportunity, you'll need to prepare a Lateral Moves CV template.  If this is not completed and/or submitted, the application will not be considered.

In the Lateral Moves CV application, you will be required to provide evidence of against the following:

Tell us about a time when you have worked as part of a team, supporting others to ensure effective delivery of a project or piece of work?

  • How did you support them?
  • What was the impact and outcome?

You will also be required to state your skills and experience, a brief career history as well as your preference for Group/Department and core priority work area.

Further information about the opportunities and the stages of the selection and matching process can be found in the attached candidate pack.

If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date. 

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

**Please note:  If you already have an Appoint account and would like to update your username and e-mail address to the new address, simply log in using your old details, click on your name in the menu bar, and select ‘Edit Personal Details’ in the dropdown list.  You can update any of your registered personal details on this page.**

If you have a disability which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.