Vacancy -- Welsh Revenue Authority - LDT Customer Relationship Manager – South Wales

The Welsh Revenue Authority is looking for 2 Customer Relationship Managers, one located in North Wales and the other in South Wales to cover the entire population of Landfill Site Operators (LSO). The CRM will be the primary point of contact for the LSO to support them to pay the right tax at the right time. The jobholder will develop an effective working relationship with each of the allocated operators to support them through the registration process, their applications for reliefs, tax opinions, general queries, and filing of tax returns and claims.

The CRM will also lead the ongoing risk assessment of their LSO and any compliance activities such as enquiries under the Tax Collection and Management Act and will be a key decision maker on resolving disputes. They will use the experiences and expertise across WRA and Natural Resources Wales (NRW) to build and manage a highly effective case team approach to resolving LSO queries and managing compliance activities.

The jobholder will use this knowledge and expertise to build capability across the case teams and more widely within WRA and NRW.

The jobholder may also have a role in assisting with risk assessment and compliance activity in respect of unauthorised sites.

The jobholder will need to be flexible as the role develops and adaptable to developing priorities of WRA and NRW.

The job will require regular travel to LSO sites across the region. Therefore an ability to drive is required given the location of many sites away from easily accessible public transport links.

• The primary role of the CRM is to manage the relationship between the LSO and WRA for LDT. This role includes being responsible for:
• Supporting the LSO with registration and applications in relation to LDT which will apply to them for the first time from 1 April 2018;
• preparing an integrated risk assessment for the LSO and contributing to the an overarching sector risk assessment
• sharing the WRA view of compliance with the LSO - aiming to both identify and resolve any differences of view
• ensuring enquiries fully reflect the risks of the business
• ensuring enquiries are carried out effectively and proportionately, making appropriate use of the range of specialist resource available across WRA and NRW
• Building up effective working relationships with the wide range of stakeholders across WRA and NRW to provide a quality service to the LSO, and to resolve any issues and problems in the most effective way possible;
• ensuring issues are resolved in line with WRA’s strategies and policies
• managing responses to applications, queries and tax opinion requests from the LSO to ensure they are handled in a timely and accurate fashion

Other responsibilities could include:-

• Providing training, advice and more generally supporting colleagues in WRA and NRW on the application of LDT;
• Using the knowledge of the LSOs and Waste sector to feed into policy and strategy decision making by colleagues across WRA and Welsh Government
• Providing cover when necessary for the other CRM – this may require some additional travel than is normally required.
• Supporting colleagues in Unauthorised Site risk assessment and investigations.
• Contributing to the development and maintenance of LDT guidance
• Depending on workload, in future there may be opportunities to become involved in compliance work in relation to other devolved taxes, e.g. Land Transaction Tax

The post holder will manage key working relationships with landfill site operators and their representatives as well as case manage compliance work undertaken by Natural Resources Wales. While in this role the jobholder will have the opportunity to continuously develop their knowledge of the Waste Management sector, their customers (the LSOs), relevant regulations in the sector and the devolved LDT and TCMA.

30/11/2017, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@wales.gsi.gov.uk to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.