Vacancy -- Head of Business Management, Digital and Corporate Services

Working for the Civil Service

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Vacancy Details

Chief Operating Officer’s Group
Healthcare Inspectorate Wales
Grade 7 - £51,380 - £61,440
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Pan Wales
'Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. Please note it may not always be possible to accommodate a preference for a specific office location, but requests will be taken into consideration.

Purpose of Post:

Reporting to the Chief Executive to:

  • Lead and manage all aspects of core business functions and continuity
  • Lead and manage HIW’s corporate services and people functions
  • Develop and oversee the maintenance of the corporate systems and processes required to support the business of HIW
  • Manage and lead the response to public enquiries including the COVID 19 pandemic inquiry.
  • Lead and manage the annual and quarterly plans for both NHS and independent healthcare inspections
  • Act as a relationship manager for NHS health boards and maintain effective and consistent communication with key stakeholders
  • Lead and manage all aspects of HIW’s digital functions, including inspection specific software and hardware deployment.

Key tasks:

Post-specific tasks:

  1. To oversee the people functions for HIW, including learning and development and the recruitment and deployment of peer and lay reviewers.
  2. HIW has a range of digital tools to support its inspection and information functions. This includes a CRM system, paperless inspections, an online payment tool and business intelligence dashboards. The Digital team is responsible for maintaining and developing these tools in line with the organisation’s needs. The post holder will: Ensure that the digital tools being provided on inspection are reliable and provide a user friendly system for capturing evidence. Chair the Digital Design Panel on behalf of the Director for Strategy and Engagement, ensuring actions are captured and undertaken. Lead on the review and development of the digital tools used in HIW, making sure urgent and high priority changes are actioned.
  3. To oversee, coordinate and manage the response to any public enquiry.
  4. To oversee and manage the overall business continuity across HIW and ensure the CEO is sighted and briefed on key issues.
  5. To lead, critically analyse and develop the overarching inspection plan for all sectors. Using knowledge on NHS and independent services to analyse and plan according to risk and statutory obligations.
  6. To oversee HIW’s agreements and contracts with other statutory organisations and contractors ensuring that they are maintained and implemented as intended.
  7. To ensure sound financial management within HIW by: working with senior management to set and manage budgets; developing plans, reporting and monitoring activity rigorously, and acting as a secure steward of public funds.
  8. To ensure that HIW has effective corporate planning    and monitoring arrangements in place and that it reports at least annually on its performance and achievements.   
  9. To ensure that HIW maintains and implements corporate processes and procedures that meet best practice requirements of the Welsh Government in terms of internal control and governance.
  10. To manage relationships with the Welsh Government on central processes and commissions, including those associated with diversity, equality, bilingualism, sustainability and public service improvement.
  11. To oversee HIW specific human resource management, including compliance with performance management, health and safety, DBS checking and business continuity.
  12. To provide effective leadership for the Business Management, Digital and Corporate Services Team,  undertaking projects and reviews as the Chief Executive and Directors request and in support of HIW and Chief Operating Officers Group overall.
  13. To proactively advise HIW Senior Leadership Group on the areas where the post has lead responsibility highlighting strengths and weaknesses and holding the organisation to account as appropriate.
  14. To be a member of the HIW Senior Leadership Group. Supporting the Chief Executive and other senior managers to promote visible, engaged, and corporate leadership to deliver the business of HIW.
  15. To manage the investigation of and responses to complaints expressed about HIW’s performance.
  16. To act as the deputy Information Asset Owner for HIW.
  17. To act as Relationship Manager for HIW as required.

Common tasks:

  1. To act under delegations from the Chief Executive.
  2. To work with the programme manager and other senior managers to agree the programme of work.
  3. To manage their staff, following established WG processes.
  4. To work collaboratively with colleagues throughout HIW.
  5. To take part in the corporate activities of HIW.
  6. To manage their own continuing professional development and the development of their team members.
  7. To uphold HIW's mission, purpose, role and values.

Development opportunities:

This key role gives the opportunity to gain a complete and rounded understanding of everything that’s needed to run a small organisation.  It will involve working alongside the Deputy Directors and Chief Executive.

Training is needed for some aspects of the role and will be provided.

Closing Date:

07/06/2022, 16:00


Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

Equality and Diversity

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

Disability Confident

The Welsh Government has adopted the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions, who are neurodivergent or who use British Sign Language. We are committed to removing barriers so that all (or potential new) staff can perform at their best.

We guarantee to interview any disabled person who meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence, at each stage of the assessment process before interview, which demonstrates you generally meet the job description requirements. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, if you are neurodivergent or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will put in place any adjustments if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss requirements and any questions you may have.

A Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Can read some basic words and phrases with understanding
Can hold a basic conversation in Welsh
Can understand parts of a basic conversation
Can write basic messages on everyday topics

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competencies / Job Specific Criteria


Seeing the Big Picture:

  • Ensures relevant issues relating to their activity / policy area are effectively fed into strategy and big picture considerations

Making Effective Decisions:

  • Identify the main issues in complex problems, clarify understanding or stakeholder expectations to seek best option

Building Capability for All:

  • Identify capability requirements needed to deliver future team objectives and manage team resources to meet these needs

Delivering Value for Money:

  • Understand impacts of financial position in own area and that of the organisation and use insight to curtail or support business and investment activities

Job Specific Criteria:

  1. Experience of working with or in a healthcare inspection body and an understanding of the health and social care landscape in Wales
  2. Experience of providing corporate support across a range of management functions within an arm’s length body or equivalent
  3. Experience of managing a team to deliver a diverse programme of work to challenging timescales

Assessment Process

Applications will be sifted and successful candidates will be invited to interview.  During interview candidates will be required to do a 5 minute presentation on the following:

What are the main challenges facing the NHS as it recovers from the Covid-19 pandemic and how do you think this impacts on HIW’s work programmes?

Other Information

  • Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
  • Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
  • For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
  • Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

This is a full time post which also open to part-time and job share applicants.  

It may require travel throughout Wales.

This post will be subject to a Disclosure and Barring Service (DBS) enhanced disclosure check.

Alun Jones -

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail to request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Grievance and Complaints

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.

This vacancy is closed to applications.