Vacancy -- Care Inspectorate Wales Support Officer (x5)

Working for the Civil Service

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Vacancy Details

Chief Operating Officer’s Group
Care Inspectorate Wales
Team Support - £21,300 - £24,630
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Fixed term
Fixed term for up to 12 months with possibility of permanency subject to the criteria in place at the time.
Other location
These posts may be based in Merthyr Tydfil, Carmarthen or Llandudno Junction. We are operating a hybrid approach to working - known within Welsh Government as 'Smart Working'; this includes a blend of home and office based working to fit around your commitments and the needs of the business.

Purpose of Post:

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. 

CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government.

The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives. 

The ideal candidate will have experience of Microsoft packages such as Word, Excel and Outlook.

Key tasks:

The below tasks are dependant on the role individuals will be matched to:

  • To provide general administrative and digital support; including first point of contact for callers through our telephone contact service. Recording and email distribution of incoming and outgoing mail; maintaining internal records as required;
  • To monitor team mailboxes, processing and signpost enquiries to relevant contacts across CIW and Welsh Government for further information as appropriate or refer externally to other partners & organisations.
  • To arrange internal meetings as required, managing the use of Microsoft Teams and on-site meeting rooms/interview rooms (where required), minute taking and distribution of papers. 
  • To provide support on collating documentation related to a registration or inspection, ensuring the accurate input and maintenance of records
  • To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports;
  • Working with the Connect team, provide support as the first point of contact for CIW providing a bilingual service to the public and internal customers, receiving and responding to general and inspection enquiries and concerns. Ensuring in instances where you are unable to resolve the query, items are delegated and passed to the relevant team/inspector to respond too.
  • Using CIW case management system to respond sensitively and confidentially to the acknowledgement of concerns and notifications; including providing support during enforcement action as directed by the CIW Connect Manager;
  • Using CIW case management system to input accurate and timely data. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.
  • Providing cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team, as required. 
  • Maintain confidentiality in all aspects of your work including the handling of confidential information 
  • Establish and maintain iShare documentation for business process activity, managing version control and ensuring files are kept up to date 
  • Managing own professional development and seeking appropriate opportunities in discussion with the Team Manager.
  • Any other duties that may be required by the Team Manager. 

Development opportunities:

The post holder will gain from:

  • A broad understanding of all areas of CIW’s business. 
  • Opportunity to work with colleagues in different areas of work in CIW to include, inspectors involved in regulatory activity, support team colleagues and colleagues in WG. 

Closing Date:

07/06/2022, 16:00


Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

Equality and Diversity

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

Disability Confident

The Welsh Government has adopted the social definition of disability, in which it is recognised that barriers in society act to disable people who have impairments or health conditions, who are neurodivergent or who use British Sign Language. We are committed to removing barriers so that all (or potential new) staff can perform at their best.

We guarantee to interview any disabled person who meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence, at each stage of the assessment process before interview, which demonstrates you generally meet the job description requirements. We are committed to the employment and career development of disabled people.

If you have an impairment or health condition, if you are neurodivergent or use British Sign Language and need to discuss reasonable adjustments for any part of this recruitment process, or wish to discuss how we will put in place any adjustments if you were to be successful, please email as soon as possible and a member of the team will contact you to discuss requirements and any questions you may have.

A Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Welsh Language Requirements

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

Not necessary to undertake the duties of this post

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

Competency behaviours required for the role

Making Effective Decisions

  • Monitor and store critical data securely and accurately, confidentially and responsibly.

Collaborating and Partnering

  • Proactively contribute to the work of the whole team.

Building capability for all

  • Find ways to learn and personally improve in the completion of day to day tasks.

Managing a Quality Service

  • Take ownership of issues, focus on providing the right solution and keep customers and delivery partners up to date with progress.

Job specific criteria

An ability to provide a quality front line service to internal and external customers, by phone, online, or in writing, identifying the most appropriate course of action.
Ability to demonstrate excellent written and verbal communication skills effectively to deal with a range of internal and external colleagues including senior managers.
Able to plan and prioritise work effectively to meet deadlines and work flexibly as part of a team or under own initiative.

Assessment Process

Application Process
CIW follow Welsh Government recruitment processes which are competency based application forms and interviews. Please ensure you read the Welsh Government Recruitment Guidance and the CIW Candidate Pack before applying and whilst preparing for interviews and use the STAR approach when providing evidence.

Interviews will be held virtually over Microsoft Teams.  If for any reason you are unable to undergo an online interview please let us know and we can seek to make alternative arrangements where possible. 

If you are a disabled person, have an impairment or health condition, are neurodivergent or if you use BSL and wish to request a reasonable adjustment or alternative arrangements please contact us by sending an email to

Matching Process
The support roles are available across Care Inspectorate Wales, which include areas such as Connect Team, Inspection Support, Registration and Enforcement and Support Services. If successful, you would be matched into a role in merit order. This means you cannot choose which role you are posted to, however, the information you provide in your application form will be taken into consideration, where possible, when we match you. There are approx. 5 roles available however a reserve list will be held which will allow candidates on the reserve list to be appointed to a role within 12 months of the initial offer should a suitable post become available.

Other Information

  • Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
  • Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
  • For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
  • Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

These posts can be based in Merthyr Tydfil, Carmarthen or Llandudno Junction. We are operating a hybrid approach to working - known within Welsh Government as 'Smart Working'; this includes a blend of home and office based working to fit around your commitments and the needs of the business.

Welsh Language Skills
Welsh language is a good skill to have but not essential for these roles. We encourage Welsh speakers and non Welsh speakers to apply for these posts.

What are the benefits?
Working for the Welsh Government has many great benefits, including:

  • You will earn £21,300 a year for the first 12 months there after you will receive an increment which will take your earnings up to £22,960 (this is subject to passing probation).
  • You will get 31 days holidays as well as 10 public and privilege days. 
  • We offer flexible working arrangements to help you get the right work/life balance.
  • You will also be eligible for membership of the Civil Service Pension Scheme.

Other benefits

  • Flexible Working – We support staff in managing their work-life balance through working from home (subject to business need and if appropriate for the role).
  • Working Patterns – Different options are available: Full Time, Part Time, JobShare, Condensed Hours, Term-time etc. (subject to business need and if appropriate for the role).
  • Green Car Scheme – Which allows you to lease a brand new ultra-low carbon emission car and pay for it through salary sacrifice.
  • Supportive Finance – Advance of salary loans for a range of situations including: season travel tickets, eye-care, IT equipment, Cycle2Work and more.
  • Parental Leave – 26 weeks maternity/adoption leave on full pay and 15 days paternity leave.
  • Wellbeing Time – Dedicated wellbeing hour each week for use in office hours. Whether this is a walk in the local park, yoga, meditation or gym, this is time for you.
  • Pay – Competitive increments throughout the pay bands.
  • Training and Progression - Access to training and development tailored to your role.
  • Inclusion and Diversity – We encourage a rich and diverse workplace, where everyone feels able to be themselves, and no one feels discriminated against.
  • Staff Engagement – We have a wide range of very active and welcoming networks including: Autism, Carers, Women Together, PRISM (our LGBTQ+ network) and many more.
  • Safety and Occupational Health – Dedicated teams to provide staff with help and support needed most.
  • Mental Health – Employee Assistance Programme and a dedicated helpline to support staff to manage their mental health.
  • Up to date IT Equipment – Laptops with Office 365 will give you greater flexibility in when, how and where you work.
  • 3 Unions – There are 3 unions currently active in our organisation.

How to apply

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have an impairment which would prevent you from applying on-line, please e-mail request an application pack in an alternative format, or to request a reasonable adjustment related to an impairment in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Grievance and Complaints

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.

This vacancy is closed to applications.