Vacancy -- Welsh Revenue Authority - Information and Technology Manager

The WRA is a new non-Ministerial Government Department which, from April 2018, will have powers to collect and manage two new Welsh taxes, Land Transaction Tax (LTT) and Landfill Disposals Tax (LDT).  The WRA will have legal responsibility for ensuring that devolved Welsh taxes are collected efficiently and effectively with receipts being paid into the Consolidated Fund to pay for public services in Wales.

The WRA is an exciting new organisation.  Not only is it the first Welsh Government Non-Ministerial Department, but it will be collecting and managing the first Welsh taxes in 800 years, and it is cloud-based. 

The WRA has a unique technical environment with minimal physical infrastructure with most business application services provided as Software as a Service and Platform as a Service in Microsoft Azure Cloud. 

The post holder will report directly to the Head of Digital, and will have a key role in the Digital Services and Technology branch, the impact of which stretches across the whole organisation.  They will be responsible for the management of WRA’s current and future corporate ICT systems and service desk. 

• Proactive involvement in new technologies/developments within WRA IT and facilitate knowledge transfer within teams.
• Leadership and management of the WRA ICT service desk, including 1st and 2nd line support for WRA users and co-ordination of application support with 3rd party suppliers
• To provide a coordinating role across WRA on all ICT corporate related services.
• Managing the WRA device build process, creating and installing software configurations, and the management and support of desktop builds.
• Supporting the Analytical Team’s ICT and Data Manager to develop the organisation’s data management and analysis capabilities and specialist software offerings
• Managing WRA device security and software updates.
• Administration of the WRA Azure subscription, day to day monitoring of corporate systems, administration of users and devices.
• Lead on the management of WRA technical environments.
• Work with the Digital Services Manager to develop the WRA ICT strategy
• Providing technical advice and support to WRA staff using systems and applications
• Develop, implement and improve WRA ICT systems, policies and procedures, risk management and testing of WRA ICT business continuity and disaster recovery plans
• Evaluate and train users in areas of IT including running workshops and drop in sessions for staff
• Ensuring the integrity and security of WRA IT systems and applications by actively managing and evaluating current solutions

This post involves working in a demanding, but rewarding role. Successful candidates will become immersed in frontline delivery of IT solutions within a fast moving and agile environment.

Post holders will have involvement in development and support of solutions in WRA ICT and will be exposed to a wide range of technical and business facing colleagues, with expectation to meet demanding objectives and challenging milestone delivery.

Our successful candidate will either be qualified at ITIL Foundation level or above, or be willing to work towards this qualification.

22/02/2018, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.