Vacancy -- CIW - Senior CRM Developer

Background: 

The Welsh Government is the devolved government for Wales with an annual budget of around £15 billion. It is responsible for key aspects of public life in Wales including health, education, the economy, transport, agriculture and the environment. 

Welsh Ministers are supported by a workforce of more than 5,000 civil servants with offices in Wales, London, Brussels and overseas. 

Welsh Government priorities are outlined in Taking Wales Forward with an overall ambition to build a Wales which is self-confident, prosperous, healthy nation and a society which is fair to all. The Welsh Government has also set out clear priorities for Wales following the UK’s exit from the European Union. 

The Welsh Government is looking to attract people who can provide excellent support and advice, can focus resources and have energy and expertise. The Well Being and Future Generations Act provides context for our work. 

Digital transformation of public services is vital to delivering the services the people of Wales expect and need. Welsh Government currently delivers a number of digital services to people and business across Wales. 

Team: 

CIW is the independent regulator of social care and childcare. As part of Welsh Government, CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. 

CIW has undergone a significant change programme and moved to the provision of digital services. 

An ICT Project has led on the development and delivery of a Microsoft CRM Dynamics system to underpin CIW’s core business processes; information management and reporting. The project is continuing to develop new requirements in CRM 2011 in FY 2018-19; will migrate services to CRM 2016 in April 2019 and will handover to a ‘Service Team’ from September to December 2019. 

Role: 

This post is required to work initally with the digital project team; suport the handover to business as usual and lead on CRM issues in the ‘Service Team’. There the post holder will provide technical support to the Service Manager, whose team will be providing first and second line support to internal and external customers. Where there are issues with or proposed improvements to the CRM or to the connected Online services, requiring second line support, the post holder will undertake required development of the CRM system. The post holder will also make recommendations for and, as agreed, undertake continuous improvement to the CRM and undertake small scale development as directed by the Service Manager.

• Working with the Service Manager, techncial project manager, business analyst and other specialist staff to work on the creation of the specification and design of CRM system to meet defined business needs.
• Translate business problems into technical designs; visualise the ideal user service and explore different approaches to develop solutions to user requirements.
• Apply expert technical knowledge and experience to review specifications, and when necessary, collaborate with others such as project team/ Service Manager and Service Team, to design, create, test and document complex solutions.

Communicate well, providing a bridge between business and technical understanding of optimum system delivery

• Engage in meaningful interactions and relationships with users.
• Explore different approaches to solving problems.
• Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs.

Work within required governance and standards

• Use agreed security standards and specifications to design, create, test and document new or amended software.
• Use of modern/industry standards for programming tools and techniques throughout the development and testing lifecycle. Coach and guide others to improve their understanding and knowledge of the standards and maintain technical responsibility for all stages and iterations of a software development project.

 

Deliver required system maintenance and improvements

• Evaluate technology and emerging trends which can help to alleviate dependencies and streamline the effectiveness of CIW CRM services for its users.
• Subject to business confirmation of requirements, develop and deliver required system changes.
• Identify, locate and competently fix complex or service affecting faults.

Keep skills up to date.

• Managing own professional development and seeking appropriate opportunities in discussion with the Service Manager/Digital Project Development Manager.

Your role will form part of Welsh Government’s Digital, Data and Technology (DDaT) profession. This is a growing profession and you will have the opportunity to be part of shaping and growing it.

We are committed to developing the skills and capability of our staff and encouraging them to use five days of learning a year. To support this we offer a range of opportunities which could include:

• Shadowing
• Mentoring
• Work based learning
• Qualifications
• Coaching
• Short Term Experience Programme (STEP)
• Proactively making links and working with a wide range of Welsh Government teams and external partners including other Governments in the UK. 

This post will provide the opportunity to be part of CIW’s digital project, to provide continuity and expertise during handover and to lead on CRM in the newly formed Service Team providing technical CRM development expertise to the maintenance, and development of CIW’s CRM.

 

You will form part of Welsh Government’s Digital, Data and Technology (DDAT) profession. This is a growing profession within Welsh Government and you will have to opportunity to be part of the community and to develop the role of that community within WG.

19/04/2019, 16:00

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

• UK Visas and Immigration - GOV.UK

• Nationality rules – GOV.UK

Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace. 

The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
•         PCS
•         Prospect
•         FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
•         pay
•         terms and conditions
•         policies and procedures
•         organisational change.

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.

• Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
• Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
• For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
• Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.

All applications for this vacancy should be made online via the Welsh Government's online application system.  If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.

To apply, you'll need to have an account on our online application system.  Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account.  Registration takes just a few minutes to complete.  You'll need an e-mail address to be able to register.  Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.  

If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.

For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).

When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)

Anyone who believes they have been treated unfairly, or has a grievance or complaint, about how the process was conducted should either write to the Head of Resourcing, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ or email SharedServiceHelpdesk@gov.wales.  If you are unhappy with the outcome of the complaint raised with the Welsh Government and feel that the principles of appointment on merit through fair and open competition have not been met you have the right to pursue your grievance with the Civil Service Commission.