Vacancy -- CIW - Senior Business Analyst/Technical Trainer
Working for the Civil Service
The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Vacancy Details
Purpose of Post:
Background:
The Welsh Government is the devolved government for Wales with an annual budget of around £15 billion. It is responsible for key aspects of public life in Wales including health, education, the economy, transport, agriculture and the environment.
Welsh Ministers are supported by a workforce of more than 5,000 civil servants with offices in Wales, London, Brussels and overseas.
Welsh Government priorities are outlined in Taking Wales Forward with an overall ambition to build a Wales which is self-confident, prosperous, healthy nation and a society which is fair to all. The Welsh Government has also set out clear priorities for Wales following the UK’s exit from the European Union.
The Welsh Government is looking to attract people who can provide excellent support and advice, can focus resources and have energy and expertise. The Well Being and Future Generations Act provides context for our work.
Digital transformation of public services is vital to delivering the services the people of Wales expect and need. Welsh Government currently delivers a number of digital services to people and business across Wales. We also provide information on our websites.
Team:
CIW is the independent regulator of social care and childcare. As part of Welsh Government, CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.
CIW has undergone a significant change programme and moved to the provision of digital services.
An ICT Project has led on the development and delivery of a Microsoft CRM Dynamics system to underpin CIW’s core business processes; information management and reporting. The project is continuing to develop new requirements in CRM 2011 in FY 2018-19; will migrate services to CRM 2016 in April 2019 and will handover to a Service Team’ from September to December 2019.
Role:
CIW are looking for someone with strong business analyses and digital process development skills as well as strong interpersonal skills that enjoys working in a delivery focused, agile environment.
As a Business Analyst you’ll have the experience and expertise from working across a range of complex and challenging digital/technology areas and be confident in using Agile tools and techniques. Working to the Service Manager in the Service Team, this post is part of the wider ‘Support Services Team’. The post holder will be required to work working closely with the digital project team until handover, leading on analysing CIW digital services and business processes to support the delivery of CIW’s digital project.
As a Business Analyst/Technical Trainer, you will lead on ensuring that new and existing staff understand and have the resources and support required to make the best use of the CRM and its relationship with CIW Online.
Key tasks:
- Gather business requirements and facilitate the development of business and technical solutions
- Working on business improvement, drive the analysis, identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services.
- Leading on business requirements definition and the analysis of the existing business processes as part of ongoing CRM development.
- Development of user stories (where required) for the use in analysing the application and the associated business processes.
- Provide support to continually ensure that a shared understanding is established amongst the development, BAU and service teams of the business requirements and how this is met by technical solutions
- Responsibility for contributing to the development of user requirements, for managing the change control process and the configuration library/
- Deliver training to ensure systems are fully understood so that staff have knowledge to use the system to optimal effect.
- Provide professional standard training to group and individual system users.
- Develop and maintain training materials and deliver technical training to staff on CRM system; CIW Online and other CIW digital resources.
- Provide guidance and advice to the service team to ensure that challenges are efficiently and effectively resolved
Contribute to evaluation and ongoing business improvements
- Working with the Service Manager to ensure that functional and non-functional requirements are adapted to meet the needs of the business.
- Ensure that the necessary technical governance and documentation is created and maintained.
Keep skills up to date.
- Managing own professional development and seeking appropriate opportunities in discussion with the Service Manager/Digital Project Manager.
Development opportunities:
This post will provide the opportunity to be part of a newly formed team providing technical development support to the design and development of CIW’s CRM.
Your role will form part of Welsh Government’s Digital, Data and Technology (DDaT) profession. This is a growing profession and you will have the opportunity to be part of shaping and growing it. .
We are committed to developing the skills and capability of our staff and encouraging them to use five days of learning a year. To support this we offer a range of opportunities which could include:
- Shadowing
- Mentoring
- Work based learning
- Qualifications
- Coaching
- Short Term Experience Programme (STEP)
- Proactively making links and working with a wide range of Welsh Government teams and external partners including other Governments in the UK.
Closing Date:
Eligibility
Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:
Prior to appointment, all successful applicants will be required to produce original, acceptable documents as part of the pre-employment checks. If it becomes apparent at a later stage in the process that you aren’t eligible to apply, your application will be withdrawn, or offer retracted.
Equality and Diversity
The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.
We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.
We welcome applications from everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression.
We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.
Disability Confident
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Welsh Language Requirements
The Welsh Government is a bilingual organisation and Welsh language skills are considered an asset to the organisation. We encourage and support staff to learn, develop and use their Welsh language skills in the workplace.
The following list of language requirements represents an objective assessment by the line manager on behalf of the Welsh Government of the Welsh language skills required to undertake the duties of this particular post.
Social Partnership
In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.
Our 3 recognised trade unions are:
• PCS
• Prospect
• FDA
This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
• pay
• terms and conditions
• policies and procedures
• organisational change.
Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.
The Welsh Government has an excellent track record of working in partnership with its trade unions. We encourage staff to get involved. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. and to learn more about trade unions and partnership working.
Competencies / Job Specific Criteria
As part of your application, please prepare a personal statement that outlines how you meet the following ESSENTIAL requirements for the role. Your personal statement should be no more than 2 sides of A4.
To be successful for this role you will be able to:
- Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Help the team to decide the best approach and to visualise outcomes and , prioritise work.
- Influence stakeholders and manage relationships effectively. Builds long term strategic relationships and communicates clearly and regularly with stakeholders.
- Analyse current services and processes, and identify and implement opportunities to optimise these.
- Take initiative and be innovative to create effective change and enable people to make informed decisions.
- Deliver Technical training and the development of training materials, planning and delivering training to staff on CRM system/ CIW Online.
Essential
- Extensive experience of leading stakeholder engagement and influencing senior stakeholders outside of your immediate team / function
- A deep understanding of digital service delivery, including agile and service design, and the cultural, organisational, functional and process change required to achieve it.
- Demonstrable experience of being self-driven, able to create, prioritise and deliver projects or work on your own.
- Demonstrable experience of successfully multi-tasking in a number of highly complex, potentially high pressure, environments.
- Experience of presenting articulate and credible narratives at all levels across an organisation, including being able to resolve entrenched positions with senior stakeholders.
- Experience of employing a variety of methods to enable you to very quickly become a subject matter expert in the areas you are assigned to investigate.
Additional evidence MAY be provided against ANY of the following DESIRABLE job specific capabilities/technical skills (and will be used to distinguish between candidates assessed at a similar level). Please include this evidence in your CV:
- Practitioner Business Analyst qualification (BCS or equivalent)
Assessment Process
Other Information
- Unless stated otherwise in ‘actual starting salary’, all candidates will start at the minimum of the pay scale being appointed to (this includes existing civil servants).This is not negotiable.
- Unless stated otherwise in ‘type of opportunity’, this recruitment advert is not open on a Loan or Secondment basis.
- For more information on the eligibility criteria and terms and conditions for Loan and Secondment positions in Welsh Government, please see external recruitment candidate guidance.
- Unless stated otherwise in ‘Location of Post’ the role/s recruited to via this campaign can only be worked in the UK, not overseas.
The Welsh Government offers a variety of benefits, including:
• Support for improving or gaining Welsh language skills for all employees
• Frequent development discussions and the training you need for your role and to grow
• Annual pay increments, allowing you to progress to the top of your pay scale within 3-4 years
• 31 days annual leave, plus a day for Christmas and the Queen’s Birthday
• Generous parental leave, including 26 weeks at full pay for qualifying employees
• Generous pension scheme with employer contributions
• Childcare Vouchers Scheme, saving up to £933/year
• Cycle to Work Scheme: choose a brand new bike up to £1000, saving at least 32%
• Advances of Salary: request advances for Christmas, computer equipment or Tenancy Deposits
• Season Ticket Loans
• Flexitime policy
To apply for this role you will be asked to attach the following:
- A Personal Statement of suitability explaining how your experience and skills provide evidence against the essential requirements of the role. Your Personal Statement should be no more than two sides of A4.
- An up to date CV including evidence of the essential technical skills and any desirable job specific capabilities where applicable.
If you are successful at the sifting stage, you will be invited to interview. The interview will focus on your skills and experience in relation to the essential requirements of the role. We may also include a test or assessment if appropriate.
Following the interview, if successful, we may keep your details for up to 12 months on a reserve list should other similar posts become available.
PLEASE NOTE: It is important that you do attach both of these documents (both the Personal Statement and CV) in your online application to be considered for this role.
All roles require a DBS check which will need to be obtained before starting and can take 4-6 weeks. For further information on this please visit the DBS website, https://www.gov.uk/government/organisations/disclosure-and-barring-service
Certain roles will require SC clearance before starting which can take longer to obtain. This role will require at least CTC security clearance. Further information can be found on the UK Security Vetting website, https://www.gov.uk/guidance/security-vetting-and-clearance
Recruitment open days:
We are holding several recruitment open days across our offices in Wales. Find out more about the work we do, hear from our current inspectors, discover more about the roles we are advertising and obtain assistance in how to complete your online application.
There are 3 sessions, please choose a preference of either 9-10am, 12noon-1pm or 3-4pm:
- Thursday 11 April, Merthyr Office
- Friday 12 April, Carmarthen Office
- Tuesday 23 April, Carmarthen Office
- Tuesday 23 April, Llandudno Office
- Monday 29 April, Merthyr Office
- Monday 29 April, Llandudno Office
No need to book, come along on the day.
How to apply
All applications for this vacancy should be made online via the Welsh Government's online application system. If you have a disability which would prevent you from applying on-line, please e-mail SharedServiceHelpdesk@gov.wales to request an application pack in an alternative format, or to request a reasonable adjustment related to a disability in order to submit your application.
To apply, you'll need to have an account on our online application system. Click the 'Apply' button below, and you'll be asked to 'Log in' if you already have an account, or 'Register' if you don't yet have an account. Registration takes just a few minutes to complete. You'll need an e-mail address to be able to register. Once you've registered for an account and logged in, you'll be taken to the online application form, which you'll need to fully complete and submit before the deadline on the closing date.
If you’d like to apply for this vacancy in Welsh, please use the ‘Newid Iaith / Change Language’ link at the top of this page, to take you to the Welsh version of this advert, from which you can apply in Welsh.
For further information regarding the Welsh Government recruitment process, please see the Recruitment Guidance for External Candidates (link).
When evidencing your suitability for the post, it is recommended that you refer to the Civil Service Competency Framework (link)
Grievance and Complaints
This vacancy is closed to applications.